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HealthMint Telehealth consultations medical clinic update

Telehealth

By Business, Clinic News, Featured No Comments
You haven’t heard much from us since last week, so we wanted to give you all a quick update. Please help share  this post to help us notify as many of our patients as possible.
 
Please also bear with our team who are all working extra hard right now – we are inundated with calls, questions and bookings. We maxed out our phone lines 15 times today!
 
Paul and Chantelle have had their heads down working hard over the weekend and into the night to get a telehealth solution off the ground. This is something we hadn’t planned on rolling out formally for another year or so, but these are strange times! Our aim is to:
 
1. Keep our team and our patients well; and
2. Keep the practice going so that we can keep taking care of the community and keep taking pressure off hospitals
 
You know that we are always looking at things in new ways to create great potential. What we have now done is found a video platform and a workflow which makes it possible for our GPs to keep consulting from home. This means that in the worst case scenario, if the clinic has to physically close, or in the scenario that a practitioner is sick and needs to self-isolate, we can keep providing services. It also means that you don’t need to come into the clinic in order to have a consultation. We may also need to roll out clinic-wide teleconsults in the coming days as a preventative measure.
 
We are nearly booked out for tomorrow (Wednesday) for our on-site GPs, but we do have a couple of doctors who are trialling taking consultations from home. If you need an appointment, you can call up to get booked in for a teleconsult for tomorrow (and beyond).
 
There are a few limitations, and we are just testing this out now to see how it goes. The first limitation is with online booking. Hopefully in the next few days we will have a clear way for you to book these online. For now, if you could please call and request a teleconsult if you have any symptoms of any illness.
 
The second limitation is the Medicare rebate. We currently can’t provide rebates for all services via video consult. We have decided to trial this service at a rate of $25 per 5 minute block (or part thereof). We had done this previously with phone consults. We will monitor how things go, and may change the price or length of consults as we get some data. There are limited situations where bulk billing may be available, but this is complex and on a case by case basis.
 
The third limitation is taking payment. We don’t have a way (yet) for you to put in your payment details and have payment taken automatically after the consult (like uber). So reception will be calling you afterwards to take payment. We are relying on your honesty and goodwill towards us to make this as easy for us as possible, so we can keep things going.
 
Now is the time when communities band together, and we want you all to know that we are here for you, fighting for you. Please fight for us, work with our team and help us to keep them and you safe. 💚

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here
Casey Cardinia Business Awards Finalist

Casey Cardinia Business Awards Finalist

By Business, Clinic News, Featured, General Wellbeing No Comments

HealthMint Medical Centre in Cranbourne North has been nominated as a finalist for the the 2019 Casey-Cardinia Business Awards!

The awards is an annual partnership between the City of Casey and Cardinia Shire Council to recognise and celebrate the outstanding achievements and contributions of businesses and organisations in the local area.

We are in the running for the Health, Education and Well-being award, as well as in the running for the coveted Casey Cardinia Business of the Year Award!

In the four years since opening, HealthMint Medical Centre have been re-imagining the GP clinic and have succeeded in creating a space where our patients feel heard, relaxed, respected, and confident that their health is in good hands.

The famous 5 minute wait time has been splashed across the media this year and it has been a real game changer when it comes to setting the clinic apart. With the aid of state of the art technology to save time, being efficient has allowed for more time available with the clinic’s doctors, nurses, and allied health specialists.

HealthMint believes in delivering a high quality service while keeping prices affordable, and healthcare accessible to all. A proactive and preventative approach of healthcare is constantly at the forefront of the medical centre’s model, and with initiatives like free Health Check Ups for new patients and the availability of health check-lists during appointments, niche services like Iron Infusions, skin checks, and bulk billed Quick Consults, the health and wellbeing of the patients are always the priority.

The winners of the Casey Cardinia Business Awards Finalist will be announced at a Gala Dinner on Friday 18th October at the Cranbourne Racing Centre.

With excitement in the air, several of our team members will be in attendance on the night with fingers and toes crossed!

HealthMint wishes all the finalists good-luck and cannot wait to celebrate with the other local business on the night.

You can see a complete list of the wonderful finalists here:

https://caseycardinia.com.au/business-awards/2019-finalists

 

Casey Cardinia Business Awards FinalistCasey Cardinia Business Awards Finalist

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here
10 news first melbourne gp clinic healthmint cranbourne north

Medical Centre Cranbourne: HealthMint Has 5 Minute Wait Times

By Business, Clinic News, General Wellbeing No Comments

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Channel 10 news popped into HealthMint Medical Centre in Cranbourne North this week to see what all the hype has been about lately surrounding the clinic and reports that we have only a 5 minute wait time to see a GP!

We had an amazing experience showcasing the Clinic of the Future with the use of technology and amazing staff to make the patient experience a positive and memorable one. Patients can check themselves in using iPads while a concierge welcomes them at our check in bar before relaxing in the lap of luxury.

Here at this Cranbourne Medical Centre, traditional reception areas as well as Doctors sitting behind clunky desks have been done away with. This allows for better contact with patients which results in them feeling heard and understood – an approach unique to HealthMint Medical Centre.

Streamlining the registration and sign in process allows for longer consultations for each patient. Appointments actually run on time at HealthMint! Current patients continue to express their pleasure with no longer having to wait extended periods of time (sometimes hours) to see a doctor. Long wait times are considered the norm at most other GP clinics.

Founder and co-owner of HealthMint Chantelle Brott explains to 10 News, “When you’re unwell you want nothing more than to sit on the couch in your pyjamas. So we thought why not create that living room like experience.”

There are plans in place to expand HealthMint’s unique style of medicine across the country. It’s a goal to make a significant change in Australian healthcare.

Ashley Apps a patient at HealthMint told 10 News how wonderful it was to “actually want to come to the doctors, instead of dreading going each time”. Her needs to provide her children with the best healthcare has been made possible thanks to the clinic.

Booking appointment focuses on technology with the option of downloading the HealthMint app or booking online.

 

Want to experience HealthMint Medical Centre Cranbourne for yourself? Book an appointment here

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here
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