Patient Information

We know you’ll love us once you try us out!
So as an introductory offer, the first consult for children under 16 and HealthCare and Pension Card holders will be complimentary (bulk billed)

Looking for information about our prices?

Click here

Appointments

We run on an appointment based schedule to allow appropriate time to be allocated to each patient’s needs.
Our appointment system allows for times to be kept open to fit in any urgent problems. Urgent medical problems will be dealt with promptly.

When booking, please advise the staff if your problem is urgent, if you require a long appointment, need a special medical examination or if more than one family member needs to be seen.

 

Please attend the reception desk before and after seeing the doctor.

Cancellations

HealthMint requires patients to phone and cancel their appointment or remove their online booking appointment at least 3 hours beforehand for GP appointments or 24 hours beforehand for allied health appointments. Staff will offer a rescheduled appointment at time of cancelling (if done by phone).

Missed Appointments

If the patient does not show up, or give notice at least 3 hours prior to a GP appointment, or 24 hours prior to an allied health appointment, we reserve the right to charge a fee equivalent to 50% of the full consultation amount (Medicare rebate + gap). This fee will be added onto the patients account, and must be settled prior to the next appointment. In the case of an urgent matter, we will always endeavour to accommodate the patient.

Pricing and Payment

We run a very high quality private centre, and therefore have a gap fee for most consultations. These can be viewed in detail on our pricing page. For our regular patients, we do also offer the convenience of a bulk billed ‘Quick Consult’ for certain things, such as a medical certificate for time off work or school, and repeat scripts or referrals where clinically appropriate. Please read more about this on our page dedicated to Quick Consults.

Payment is required on the day of the appointment, or a late payment charge may apply. We offer on the spot rebates through our card payment facility, so that you can instantly receive your medicare rebate straight back onto a debit card and into your account!

Results of Medical Tests

To obtain the results of any tests, please make a further appointment with your doctor.

Please ask the doctor at the time of your appointment, how long it will take for these results to be received by the clinic so that a convenient appointment time can be made.

To maintain confidentiality, results will not be given over the phone

Telephoning Your Doctor

To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls. Practice staff are happy to take a message, and the doctor will return your call as soon as they are available.

Home Visits

We encourage patients to come to the practice, if at all possible, so we can deliver optimal care with full access to practice facilities and equipment.

Regular patients who are unable to attend the surgery because of their debilitating condition will be referred to their usual doctor who will assess the request on its merits and make appropriate arrangements in each case.

After Hours Care

In the event of an emergency, please call 000 for an ambulance.

If you need a doctor after hours, please call My Home GP on 1300 968 737 or visit www.myhomegp.com.au to book online. Please note that out of pocket costs may apply in some circumstances.

Electronic Communication

Patients are able to obtain advice or information related to their care or appointment reminders by electronic means, where the doctor or clinic determines this is appropriate. Electronic communication includes: email, fax, and SMS. Individual doctors will determine how they communicate electronically with patients.

It should be noted by patients that electronic communications have the potential to be compromised. If you do not wish to be contacted electronically, please let a member of our staff know.

Email is not an appropriate format for urgent communications, as doctors may only check their email accounts every few hours.

Repeat Prescriptions

An appointment is required for a repeat prescription, however, where clinically appropriate this can be received during a bulk billed Quick Consult. Please read more about this on the Quick Consult page of our website.

If you are unable to attend a consultation to receive your prescription, and your doctor agrees that it is appropriate, they may choose to issue a repeat prescription for you to pick up, at a cost of $15.00.

Each request will be considered on an individual basis, and agreement to issue a repeat prescription without consultation will not automatically mean this will be repeated at the next request. Requests can be made by phone, by calling us with at least twenty-four hours’ notice.

Lost or Missed Paperwork

Lost/misplaced prescriptions, referrals or other paperwork will cost $15.00.

Recall System

All patients are enrolled in our Recall Reminder System. This is a computer generated Reminder System. If at any time you wish to be removed from this, please let one of our receptionists know.

Medical Records

We operate a computer-based medical record system. Should any of your personal details change, please ask to have your records amended on arrival.

Please make sure that your Medicare card and any Health Care or Pension Concession Cards are valid and up to date.

Medical Record Transfers

If you wish to have your previous health record transferred to HealthMint, please speak with our receptionists. You will be required to sign a simple form to send to your previous clinic. Usually clinics send through a health summary, at which point your HealthMint Doctor may request a more detailed record. This may incur a small fee from the previous practice.

Management of your Personal Health Information

If you wish to have your previous health record transferred to HealthMint, please speak with our receptionists. You will be required to sign a simple form to send to your previous clinic. Usually clinics send through a health summary, at which point your HealthMint Doctor may request a more detailed record. This may incur a small fee from the previous practice.

Privacy

HealthMint Medical Centre is fully committed to respecting your privacy and takes its obligations seriously. We adhere to the Commonwealth Privacy Act 1988 and subsequent Amendments, the Victorian Health Records Act 2001 and the Australian Privacy Principles (APPs). A copy of our Privacy Policy is available here and at Reception.

Health Promotion and Prevention

HealthMint encourages patients to explore options for health prevention and promotion. We offer comprehensive health checks for all ages, which involve a thorough assessment of your health status and a forward plan for reaching your health goals. This is aimed not just at patients who have a prevailing health issue, but also those who would like to learn how to avoid encountering health issues in the future. Please speak to reception if you would like to arrange one of our Health Assessment sessions.

Communication Services

If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on
131 450.

Visual or hearing impaired patients can contact NRS TTY 1800 555 630(free)

Feedback

HealthMint is receptive to feedback and will always endeavour to resolve any complaints directly. Please feel free to speak with your doctor or any staff or to email any feedback to reception@healthmint.com.au

Where a matter cannot be resolved, the Health Services Commissioner can be contacted by the practice or by the patient for advice and possible mediation:

 

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne Vic 3000

Telephone:             (61 3) 8601 5200
Toll Free:                  1800 136 066

Fax No.:                    (61 3) 8601 5219
TTY No.                     1300 550 275
E-mail:                      hsc@dhs.vic.gov.au

HealthMint Medical Centre Additional Fees

✓ Dressings and other medical consumables
✓ Travel or Private Immunisations
– The government covers the cost of immunisations for some groups, including childhood schedule, and flu   vaccines for people at high risk
✓ Procedures

*To get back the Medicare Rebate patients require a valid Medicare number. Not all consultations are eligible for a Medicare rebate. Speak to our reception team to find out more.

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here