Patient Information

We know you’ll love us once you try us out!
So as an introductory offer, the first consult for children under 16 and HealthCare and Pension Card holders will be complimentary (bulk billed)

Looking for information about our prices?

Click here


We run on an appointment based schedule to allow appropriate time to be allocated to each patient’s needs.
Our appointment system allows for times to be kept open to fit in any urgent problems. Urgent medical problems will be dealt with promptly.

When booking, please advise the staff if your problem is urgent, if you require a long appointment, need a special medical examination or if more than one family member needs to be seen.

Please attend the reception desk before and after seeing the doctor.


Cancellations and missed appointments

We require patients to phone and cancel their appointment or remove their online booking appointment at least 3 hours beforehand for GP appointments or 24 hours beforehand for allied health appointments. Staff will offer a rescheduled appointment at time of cancelling (if done by phone).

Please note: If a patient does not show up, or give notice at least 3 hours prior to a GP appointment, or 24 hours prior to an allied health appointment, we reserve the right to charge a fee equivalent to 50% of the full consultation amount (Medicare rebate + gap). For repeat no shows and late cancellations, we reserve the right to charge a fee equivalent to 100% of the full consultation amount (Medicare rebate + gap).  This fee will be added onto the patient’s account, and must be settled prior to the next appointment. 

If a patient cancels their appointment without sufficient notice or fails to attend 3 times within a 6 month period, we reserve the right to do the following: no longer make appointments available for the patient, or to restrict the times of the week in which we offer appointments to the patient and/or require payment to be made at the time of booking the appointment.

Pricing and payment

We run a very high quality private centre, and therefore have a gap fee for most consultations. These can be viewed in detail on our pricing page. For our regular patients, we do also offer the convenience of a bulk billed ‘Quick Consult’ for certain things, such as a medical certificate for time off work or school, and repeat scripts or referrals where clinically appropriate. Please read more about this on our page dedicated to Quick Consults.

Payment is required on the day of the appointment, or a late payment charge will apply. Please refer to the section on late payments.

We offer on the spot rebates through our card payment facility, so that you can instantly receive your medicare rebate straight back onto a debit card and into your account!


Late payments

Payment is required on the day of the appointment. Accounts that have not been settled within 14 days of the appointment will incur a late fee of $15 per week for every week that the account has not been settled beyond the first 14 days.

Costs of Recovery – where a patient has an unpaid account, they shall pay for all costs actually incurred by us in the recovery of any monies owed in relation to this account, including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.


Results of medical tests

To obtain the results of any tests, please make a further appointment with your doctor.

Please ask the doctor at the time of your appointment, how long it will take for these results to be received by the clinic so that a convenient appointment time can be made.

To maintain confidentiality, results will not be given over the phone.


Telephoning your doctor

To give each patient the best consultation possible, we do not pass on phone calls to our practitioners while they are consulting. Practice staff are happy to take a message and pass this on. Practice staff will either reply on the doctor’s behalf or if it is appropriate the doctor will return your call at their discretion.


Home visits

We encourage patients to come to the practice, if at all possible, so we can deliver optimal care with full access to practice facilities and equipment.

Regular patients who are unable to attend the surgery because of their debilitating condition will be referred to their usual doctor who will assess the request on its merits and make appropriate arrangements in each case.


After hours care

In the event of an emergency, please call 000 for an ambulance.

If you need a doctor after hours, please call DoctorDoctor on 13 26 60 or visit to book online. Please note that out of pocket costs may apply in some circumstances.


Electronic communication

Patients are able to obtain advice or information related to their care or appointment reminders by electronic means, where the doctor or clinic determines this is appropriate. Electronic communication includes: email, fax, and SMS. Individual doctors will determine how they communicate electronically with patients.

It should be noted by patients that electronic communications have the potential to be compromised. If you do not wish to be contacted electronically, please let a member of our staff know.

Email is not an appropriate format for urgent communications, as doctors may only check their email accounts every few hours.

Repeat Prescriptions

An appointment is required for a repeat prescription, however, where clinically appropriate this can be received during a bulk billed Quick Consult. Please read more about this on the Quick Consult page of our website.

If you are unable to attend a consultation to receive your prescription, and your doctor agrees that it is appropriate, they may choose to issue a repeat prescription for you to pick up, at a cost of $15.00.

Each request will be considered on an individual basis, and agreement to issue a repeat prescription without consultation will not automatically mean this will be repeated at the next request. Requests can be made by phone, by calling us with at least twenty-four hours’ notice.


Lost or missed paperwork

Lost/misplaced prescriptions, referrals or other paperwork will cost $15.00.


Recall system

All patients are enrolled in our Recall Reminder System. This is a computer generated Reminder System. You will receive text messages from us with a link to a secure message. As the reminders can contain sensitive information, in order to read the secure message you will need to enter some basic details to verify your identity.

If at any time you wish to be removed from this, please let one of our receptionists know.


Medical records

We operate a computer-based medical record system. Should any of your personal details change, please ask to have your records amended on arrival.

Please make sure that your Medicare card and any Health Care or Pension Concession Cards are valid and up to date.


Medical record transfers

If you wish to have your previous health record transferred to HealthMint, please speak with our receptionists. You will be required to sign a simple form to send to your previous clinic. Usually clinics send through a health summary, at which point your HealthMint Doctor may request a more detailed record. This may incur a small fee from the previous practice.


Management of your personal health information

If you wish to have your previous health record transferred to HealthMint, please speak with our receptionists. You will be required to sign a simple form to send to your previous clinic. Usually clinics send through a health summary, at which point your HealthMint Doctor may request a more detailed record. This may incur a small fee from the previous practice.



HealthMint Medical Centre is fully committed to respecting your privacy and takes its obligations seriously. We adhere to the Commonwealth Privacy Act 1988 and subsequent Amendments, the Victorian Health Records Act 2001 and the Australian Privacy Principles (APPs). A copy of our Privacy Policy is available here and at Reception.


Health promotion and prevention

HealthMint encourages patients to explore options for health prevention and promotion. We offer comprehensive health checks for all ages, which involve a thorough assessment of your health status and a forward plan for reaching your health goals. This is aimed not just at patients who have a prevailing health issue, but also those who would like to learn how to avoid encountering health issues in the future. Please speak to reception if you would like to arrange one of our Health Assessment sessions.


Communications services

If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on
131 450.

Visual or hearing impaired patients can contact NRS TTY 1800 555 630(free)



HealthMint is receptive to feedback and will always endeavour to resolve any complaints directly. Please feel free to speak with your doctor or any staff or to email any feedback to

Where a matter cannot be resolved, the Health Services Commissioner can be contacted by the practice or by the patient for advice and possible mediation:


Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne Vic 3000

Telephone:             (61 3) 8601 5200
Toll Free:                  1800 136 066

Fax No.:                    (61 3) 8601 5219
TTY No.                     1300 550 275

HealthMint Medical Centre Additional Fees

✓ Dressings and other medical consumables
✓ Travel or Private Immunisations
– The government covers the cost of immunisations for some groups, including childhood schedule, and flu   vaccines for people at high risk
✓ Procedures

*To get back the Medicare Rebate patients require a valid Medicare number. Not all consultations are eligible for a Medicare rebate. Speak to our reception team to find out more.