HealthMint

The HealthMint Medical Centre Privacy Policy

Privacy protection and confidentiality of health information is essential for quality health care and HealthMint is committed to protecting the privacy and confidentiality of the information we handle about you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used on accordance with this privacy statement.

HealthMint may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy explains:

  • how we collect, store, use and disclose your personal information;
  • how you may access your personal information;
  • how we protect the quality and security of your personal information;
  • how you may seek correction of any personal information we hold; and
  • how you make a complaint about our handling of your personal information.

Collection of information

HealthMint collects and holds personal information about you so that we may properly assess, diagnose, treat and be proactive in your health care needs.

The type of personal information we collect may include:

  • personal details (name, address, date of birth, Medicare number);
  • contact information (including email address);
  • your medical history and family history;
  • your ethnic background or current lifestyle;
  • notes made during the course of a medical consultation;
  • referral to other health services providers;
  • results and reports received from other health service providers; and
  • credit card or direct debit information for billing purposes.

Wherever practicable we will collect this information from you personally – either at the practice, over the phone, via written correspondence or via our website.

Our staff will always endeavour to be sensitive to your needs when obtaining your personal health information, however they are also committed to acting in your best interests by making a thorough assessment of your condition and medical history before recommending treatment.

In some instances we may need to collect information about you from other sources such as referring doctors, treating specialists, pathology, radiology, hospitals or other health care providers.

In an emergency, we may collect information from your immediate family, friends or carers.

What we do with the information we gather

We require this information in order to provide you with a quality health care service. Your information will only be used and disclosed for purposes related to this or in ways you would reasonably expect us to use it in order to provide you with a better service. In particular we may use or disclose your information as follows:

  • to the professional team directly involved in your health care, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. For example, this may occur through referral to other doctors when requesting medical tests or in the report or result returned to us following the referrals;
  • to another medical practitioner/allied health professional in the event of a life threatening medical emergency or where the information supplied will be in the best interest of your health and wellbeing;
  • to our administrative staff for billing and other administrative tasks necessary to run our practice. Our staff are trained in the handling of personal information in accordance with this policy;
  • to our health insurance fund, Medicare or other organisations responsible for the financial aspects of your care;
  • where required by law, for example, pursuant to a subpoena;
  • to insurers or lawyers for the defence of a medical claim;
  • to assist with training and education of other health care professionals;
  • to improve our products and services; and/or
  • to contact you regarding reminders, recalls, to collect feedback or inform you of new services or other information which we think you may find interesting.

HealthMint does not intend to disclose your personal information to overseas recipients.

Information Quality

We aim to ensure the information we hold about you is accurate, complete, up to date and relevant. To this end our staff may ask you to confirm that your personal details are correct when you attend a consultation. Please let us know if any of the information we hold about you is incorrect or not up to date.

Security

HealthMint takes all reasonable steps to protect the security of the personal information we hold, by:

  • securing our premises;
  • using passwords on all electronic systems and databases and varying access levels to protect electronic information from unauthorised interference, access, modification or disclosure;
  • encrypting all stored records so that they cannot be read or accessed by third parties, or staff members without authority; and
  • storing digital health records in a lockable room.

Access to your personal information

You have a right to access the health information that we hold in your health record. You can also request an amendment to your health record should you believe that it contains inaccurate or incomplete information.

If at any time in the future you are being treated by a medical practitioner outside of HealthMint who requires access to your health records, authorization and a written request from you is required in order to provide them with a summary of your records.

We ask that you put requests for access to and amendment of records in writing. A fee for the retrieval and copying of your medical record will apply, charged in accordance with the schedule of fees specified in the Health Records Regulations 2008 (Vic), plus GST. This fee is not redeemable through Medicare.

Should you wish to obtain access to your health record please contact our reception for more information.

What happens if you choose to withhold your personal information?

You are not obliged to give us your personal information. However, if you choose not to provide us with the personal details requested, it may limit our ability to provide you with full service. We encourage you to discuss your concerns with our reception staff prior to your first consultation or with your doctor.

What about use of personal information for direct marketing?

HealthMint records your email address when you make online bookings, and our staff may ask for your email address when booking over the phone. These will be added to a mailing list for the purpose of sending reminders, collecting patient feedback and sending you information regarding new services, staff and topical health information. Should you wish, you can unsubscribe from this mailing list at any time. We will not pass your email address onto third parties.

If you don’t wish for us to record your email address you may let us know and we will delete it from our records, however you will be unable to utilize our online booking system.

Our Policy for Protecting Your Online Privacy

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for HealthMint.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we, nor Google, will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What should I do if I have a privacy complaint?

If you have a complaint regarding the way your personal information has been handled by HealthMint, please put it in writing and address it to the practice owners, Dr Paul Tescher and Ms Chantelle Brott.

We will acknowledge receipt of your complaint within 14 days, and endeavour to provide a full response within a reasonable time, usually 30 days.

If you have a query regarding our privacy policy, please contact one of our administrative staff who will then discuss the matter with the owners.

Want more information?

Call (03) 5611 3365 to speak to a friendly patient concierge

or book an appointment here