You haven’t heard much from us since last week, so we wanted to give you all a quick update. Please help share this post to help us notify as many of our patients as possible.
Please also bear with our team who are all working extra hard right now – we are inundated with calls, questions and bookings. We maxed out our phone lines 15 times today!
Paul and Chantelle have had their heads down working hard over the weekend and into the night to get a telehealth solution off the ground. This is something we hadn’t planned on rolling out formally for another year or so, but these are strange times! Our aim is to:
1. Keep our team and our patients well; and
2. Keep the practice going so that we can keep taking care of the community and keep taking pressure off hospitals
You know that we are always looking at things in new ways to create great potential. What we have now done is found a video platform and a workflow which makes it possible for our GPs to keep consulting from home. This means that in the worst case scenario, if the clinic has to physically close, or in the scenario that a practitioner is sick and needs to self-isolate, we can keep providing services. It also means that you don’t need to come into the clinic in order to have a consultation. We may also need to roll out clinic-wide teleconsults in the coming days as a preventative measure.
We are nearly booked out for tomorrow (Wednesday) for our on-site GPs, but we do have a couple of doctors who are trialling taking consultations from home. If you need an appointment, you can call up to get booked in for a teleconsult for tomorrow (and beyond).
There are a few limitations, and we are just testing this out now to see how it goes. The first limitation is with online booking. Hopefully in the next few days we will have a clear way for you to book these online. For now, if you could please call and request a teleconsult if you have any symptoms of any illness.
The second limitation is the Medicare rebate. We currently can’t provide rebates for all services via video consult. We have decided to trial this service at a rate of $25 per 5 minute block (or part thereof). We had done this previously with phone consults. We will monitor how things go, and may change the price or length of consults as we get some data. There are limited situations where bulk billing may be available, but this is complex and on a case by case basis.
The third limitation is taking payment. We don’t have a way (yet) for you to put in your payment details and have payment taken automatically after the consult (like uber). So reception will be calling you afterwards to take payment. We are relying on your honesty and goodwill towards us to make this as easy for us as possible, so we can keep things going.
Now is the time when communities band together, and we want you all to know that we are here for you, fighting for you. Please fight for us, work with our team and help us to keep them and you safe. 💚